The Technical Support Representative will provide technical instruction to resolve system malfunctions while remaining professional and reducing truck rolls.
1. Answer incoming calls in a professional and courteous manner.
2. Open and review cases made in CRM (Tier32) and make outbound calls based on said cases.
3. Provide assistance to the employees when requested via email, phone, or Goggle chat/hangouts.
4. Technical Support is a department of constant learning and adapting to new situations.